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See the original problem, implementation and reported customer outcome. Results reflect the described program.
Field service device support case study
Keep HVAC and plumbing technicians equipped as your workforce grows. ConnectUs supplies brand new and certified preowned tablets and smartphones, then handles staging, kitting, MDM enrollment, logistics, repair, refresh and buyback. Bring procurement and device support together with one vendor and one invoice.
Managing separate vendors for hardware, configuration and support creates more handoffs as your HVAC and plumbing business grows. ConnectUs brings those services together across the mobile device lifecycle.
Choose brand new or certified preowned devices, with average savings of $150 per certified preowned device. ConnectUs has shipped 3M+ devices and supports 20+ MDM platforms. Plan a consistent deployment process for acquisitions, peak season hiring and expanding field teams.
Choose tablets around the work your HVAC and plumbing technicians perform. Review screen size, portability, accessories and the requirements of your field service software before selecting hardware. ConnectUs handles procurement, staging, kitting and MDM enrollment for brand new and certified preowned devices.
Equip HVAC and plumbing field teams with smartphones selected for their daily workflows. Bring device procurement, MDM enrollment, kitting and shipping into one process, with repair, refresh and buyback support throughout the lifecycle.
Plan connectivity alongside your devices and software. ConnectUs works with Verizon, T-Mobile and AT&T, plus technology partners including Peplink, Ericsson and Teltonika. Review coverage, site requirements and deployment scope with our team.
Standardize enrollment across HVAC and plumbing teams as you hire, expand or acquire businesses. ConnectUs supports 20+ MDM platforms, including Microsoft Intune, IBM MaaS360 and Scalefusion. Our software partners include ServiceTitan and WorkWave. Define enrollment, application and policy requirements with your IT team before deployment.
You contact us to discuss your HVAC field service needs. We'll respond quickly to understand your technician count, HVAC software requirements, dispatch software integration needs, and deployment timeline. This consultation identifies whether you need tablets, smartphones, fixed wireless devices, or a combination for your field service operations.
We source appropriate devices from our 120,000+ unit inventory or through carrier relationships with Verizon Wireless and T-Mobile. Our team installs your HVAC service software, configures customer management apps, sets up dispatch software connections, and applies your MDM security policies. We test each device to ensure job details sync properly and real time communication works before deployment.
Each device is professionally kitted with chargers, protective cases, and any Bluetooth peripherals needed for your HVAC operations. We package everything with branded materials and documentation customized to your company. This white-label approach means we become the face of your brand throughout the deployment, maintaining consistency with your business identity.
We ship configured devices directly to your field technicians or to your central facility. Devices arrive ready for immediate use with all HVAC business software installed, accounts configured, and carriers activated. Your technicians simply power on and start managing service calls without lengthy setup processes. This touchless deployment model keeps your IT team focused on core missions instead of device management.
Our call center provides technical support for deployed devices, handling troubleshooting and warranty claims on behalf of your brand. We manage device returns, data sanitization, refurbishment, and ITAD services when devices reach end-of-life. Our scheduled upgrade programs and financing options help you maintain access to the latest technology while maximizing efficiency and controlling costs.
HVAC companies struggle to configure devices fast enough to support rapid hiring or seasonal demand increases. Growing service businesses face weeks of delays waiting for IT teams to stage tablets.
We ship configured devices same day from our 120k+ inventory. Your field technicians receive ready-to-use tablets with HVAC dispatch software pre-installed, eliminating setup delays and accelerating time-to-productivity.
Field service management software requires integration with customer management systems, QuickBooks integration, inventory management, and dispatch software. Manual configuration of multiple systems causes errors and wastes time.
Our professional services team handles all software installation and integration before deployment. We configure connections to your ERP system, ensure workflow automation functions properly, and verify real time scheduling works correctly.
Managing tablets and smartphones across multiple technicians overwhelms internal IT resources. Tracking technician schedules, pushing software updates, and enforcing security policies for commercial contractors diverts focus from revenue-generating activities.
We handle Samsung Knox MDM configuration, application management, and ongoing device monitoring. Our managed mobility services eliminate touch-intensive tasks, freeing your team to focus on business operations instead of device administration.
Paper based processes and inconsistent field service tools lead to errors in service history documentation. Customers receive varied service quality depending on which technician responds, damaging customer satisfaction and professional services reputation.
We deploy standardized tablets configured with identical HVAC service software and digital forms. Every field technician accesses the same customer information, service agreements, and job details, ensuring customers receive consistent exceptional service regardless of which technician arrives.
Purchasing new tablets and smartphones for every field technician creates significant capital expenditure. Labor costs and fuel costs already pressure margins, making additional technology investments difficult for commercial hvac businesses.
Our refurbished devices save an average of $150 per unit compared to new retail pricing. We offer leasing options, financing programs, and scheduled upgrade plans that spread costs while maintaining access to reliable technology for your entire business.
Many HVAC technicians work in basements, crawl spaces, or remote commercial clients' facilities with poor connectivity. Field service software that requires constant internet access prevents technicians from documenting service calls or accessing job costing information when offline.
We configure tablets to support offline job details access and automatic data synchronization when connectivity returns. Technicians can upload photos, update service history, and record customer communications even without internet, then sync everything when back online.
Pricing depends on device selection, quantities, configuration, accessories and ongoing service scope. ConnectUs supports brand new and certified preowned devices, with average savings of $150 per certified preowned device. Request a quote based on your HVAC and plumbing workforce and deployment requirements.
ConnectUs combines procurement, staging, kitting, MDM enrollment, logistics, repair, refresh and buyback. With 3M+ devices shipped and 20+ MDM platforms supported, we help HVAC and plumbing organizations bring device lifecycle services together through one vendor and one invoice.
Choose around your technicians’ workflows. Compare the screen space needed for forms and job information with portability, accessories and software requirements. ConnectUs can help scope brand new and certified preowned device options for HVAC and plumbing teams.
ConnectUs offers same-day fulfillment. Availability, configuration, enrollment, quantities and shipping requirements determine the schedule for your specific project. Confirm those details with our team before setting your rollout date.
Review your device process when acquisitions, peak season hiring or an expanding workforce increase demand. Repeated setup work, inconsistent configurations and multiple support handoffs are useful signals to assess your procurement and lifecycle requirements.
Review device condition, coverage and service responsibilities in your quote. ConnectUs provides break-fix, logistics and refresh services. Ask our team to define the repair and replacement process for your chosen devices and service scope.
Our software partners include ServiceTitan and WorkWave. Share your applications, MDM platform and enrollment requirements so the deployment process can be scoped with your IT and software teams.
Start with your organization’s access, enrollment and device policy requirements. ConnectUs supports MDM enrollment across 20+ platforms. Define the configuration, management responsibilities and retirement process with your IT team before rollout.
A consistent process gives IT and operations teams a shared plan for procurement, configuration, shipping, repairs and refresh. ConnectUs brings those lifecycle services together for HVAC and plumbing teams so each stage has a defined handoff.
Offline functionality depends on your field service application and device configuration. Confirm requirements with your software provider and test the intended workflows before deployment. Review carrier coverage for the locations where technicians work.
YOUR NEXT DEVICE ROLLOUT
A field device program should support dispatch, work orders, photos, signatures and communication without putting setup and replacement administration on your technicians. ConnectUs combines device sourcing, staging, kitting, MDM support and logistics around your field workflow.
See the original problem, implementation and reported customer outcome. Results reflect the described program.
Field service device support case studyUse a practical guide to document responsibilities, pilot criteria and deployment readiness.
Field services implementation guideCompare your current process with a proposed scope using editable assumptions. No improvement or bundled price is assumed.
Estimate your mobility operating costRecord hands on setup time separately from annual support effort and delivery lead time. Compare a representative baseline with the work your team retains after deployment. Reduced labor hours represent capacity released; they become cash savings only when actual spending changes.
ConnectUs can combine procurement, configuration, kitting, deployment and ongoing support through Mobility-as-a-Service (MaaS) for Business. Scope, service commitments and pricing are agreed for your program. Compare providers using the evaluation checklist.
Bring your device count, locations, applications, target date and the task creating the biggest delay. We can help define responsibilities, a pilot and a tailored quote.
Plan your next field device rollout