Field service technicians need reliable mobile devices that work in tough conditions. Garage door repair companies, HVAC teams, and other service organizations depend on rugged tablets to manage work orders, access service history, and communicate in real time. ConnectUs delivers pre-configured field service devices ready to deploy, eliminating setup time and getting your team working faster.
ConnectUs has shipped nearly 3 million devices to field service companies nationwide. We maintain an inventory of over 120,000 cellular devices, enabling same-day fulfillment for most orders. Our managed mobility services include device configuration, MDM setup, and direct shipping to your technicians.
We make deployments touchless. Your field service tablets arrive end-user ready with apps installed, MDM configured, and carrier activation complete. Plus, our carrier relationships with Verizon Wireless and T-Mobile provide access to devices at reduced prices, with secondary market options saving an average of $150 per device.
Rugged tablets withstand the harsh work environments garage door technicians face daily. These devices handle drops, dust, extreme temperatures, and job site conditions that destroy consumer tablets. You get reliable mobile device performance in mission critical field service work.
We configure Samsung Galaxy Tab Active and other rugged tablets with your field service software before shipping. Each device includes protective rugged case options, extended battery life, and screen size optimized for outdoor visibility. Your service technicians start working immediately without device setup delays.
Field service management software keeps your service companies organized. We pre-install your chosen field service app, configure access permissions, and test functionality before devices ship. Your field technicians receive tablets ready to view work orders, update service history, and communicate with dispatch.
Our MDM platform management supports the operating system and mobile app configurations your business operations require. We handle integration with scheduling systems, inventory tracking, customer databases, and payment processing tools. That means one system for managing your entire mobile workforce.
Mobile device management gives you control over field service devices across your workforce. We implement Samsung Knox MDM or your preferred platform to enforce security policies, manage apps, and track technician location. You maintain visibility and control while your team stays productive.
Our MDM services include remote device wipe capabilities, app deployment, and real time communication monitoring. We configure kiosk lock-down modes to restrict devices to approved field service software only. This protects your data and keeps field technicians focused on service calls.
Service agreements require consistent equipment across your team. We maintain inventory for standardized device deployments, ensuring every technician uses the same tablet model with identical configurations. This simplifies training, support, and maintenance schedules for your service companies.
We manage scheduled upgrade programs that replace aging devices before they fail. Your field service workers receive new tablets on predictable cycles, maintaining productivity and customer satisfaction. Plus, our ITAD services buy back old devices, offsetting upgrade costs.
You contact us to discuss your field service tablet needs. We'll ask about your field service software, number of technicians, rugged requirements, and timeline. You'll hear back within one business day with initial recommendations and availability confirmation.
We source the right rugged tablets from our 120,000+ device inventory or through our carrier partnerships. You review device options including Samsung Galaxy Tab Active, iPad models with rugged case protection, and other field-tested devices. We provide pricing for new and refurbished options.
We configure each tablet with your field service management software, install required mobile apps, and set up MDM enrollment. Your devices undergo testing to confirm field service software functionality, battery performance, and connectivity. This happens at our facilities without requiring your IT team involvement.
We ship configured devices directly to your field technicians or central office. Each tablet arrives with charging docks, rugged case protection, and setup instructions if needed. Your team starts using devices for service calls immediately with no configuration delays.
Our call center provides technical support for device issues, field service app troubleshooting, and MDM management. We handle device replacements, software updates, and service agreement renewals. You maintain a reliable mobile workforce without dedicating internal IT resources to field service devices.
Consumer tablets crack, overheat, or fail in harsh job site conditions. Field technicians lose work time waiting for repairs or replacements.
We provide rugged tablets tested for drops, extreme weather, and dusty work environments. Devices maintain performance through years of mission critical field service work.
Tablets die mid-service call because battery life doesn't support full-day field work. Technicians carry multiple charging solutions or cut visits short.
We source tablets with extended battery life and configure power management settings. Charging docks at home base ensure devices start each day fully powered.
New devices require hours of setup time. IT teams struggle to install field service software, configure MDM, and test functionality before deploying to technicians.
We deliver pre-configured devices with your field service management software installed and tested. Your technicians receive tablets ready for immediate service calls.
Technicians can't read work orders or job details on dim screens in bright outdoor conditions. This slows s
We select tablets with sunlight-readable screens and anti-glare protection. Screen size and display quality optimize for field service work in various lighting conditions.
Lost or stolen tablets expose customer data, service history, and business operations information. Lack of remote wipe capabilities creates compliance risks.
Our MDM implementation includes security enforcement, remote device wipe, and data encryption. You maintain control and protect sensitive information across your mobile workforce.
Growing service companies need to add 50, 100, or 200+ devices quickly. Internal procurement and setup processes can't keep pace with business growth.
We fulfill large orders from our 120,000+ device inventory with same-day shipping capabilities. Our touchless deployment scales from 10 devices to 1,000+ without straining your IT team.
Rugged tablets for field service technicians typically range from $400-$1,200 depending on durability requirements and features. Secondary market refurbished devices save an average of $150 per device compared to new retail pricing. We provide transparent quotes based on your fleet size, rugged specifications, and configuration needs. Volume discounts apply for larger deployments across your service organization.
We deliver end-user ready devices, not boxes that require setup. Our managed mobility services include field service software installation, MDM configuration, carrier activation, and testing before shipment. Plus, we maintain 120,000+ devices in inventory for same-day fulfillment, while retailers face backorder delays. Our carrier relationships provide exclusive access to devices at reduced prices that aren’t available through consumer channels.
Rugged tablets withstand job site abuse better than consumer devices with protective cases. Field service workers expose devices to drops, extreme temperatures, vibration, and weather conditions that destroy standard tablets regardless of case protection. Rugged tablets include sealed ports, reinforced screens, and impact-resistant construction. They cost more initially but last 3-5 years in field service work versus 12-18 months for consumer tablets with cases.
Simple orders with standard configurations ship same-day from our inventory. Custom deployments with specialized field service software, MDM requirements, or accessory kitting typically take 5-7 business days. Large-scale deployments for 100+ technicians require 2-3 weeks for device sourcing, configuration, and staged rollouts. We coordinate deployment timing with your training schedules and service agreement start dates.
Yes, if you handle customer data, payment information, or want to control how technicians use devices. MDM protects business operations by enforcing security policies, enabling remote device wipe for lost tablets, and restricting access to approved field service software only. It also simplifies fleet management by letting you push app updates, troubleshoot devices remotely, and track technician location. The cost is minimal compared to the risk of unmanaged devices.
Our ITAD services buy back retired tablets at competitive market rates, providing credits toward new device purchases. We perform certified data sanitization meeting DOD standards, protecting your customer information and service history data. Functional devices enter secondary markets while damaged units receive environmentally responsible recycling. This offsets upgrade costs and ensures compliant disposal without your team handling device retirement.
Samsung Galaxy Tab Active series offers excellent compatibility with most field service software while providing rugged construction. Android tablets support the widest range of field service apps with flexible customization. iPads with rugged case protection work well for iOS-dependent software but cost more. We test device compatibility with your specific field service management software before recommending options for your service technicians.
Yes, modern rugged tablets support mobile payment apps and card reader accessories. We configure devices with your payment processing software and test transaction functionality before deployment. Tablets connect to Bluetooth or USB card readers from Square, PayPal, and other providers. This lets service technicians collect payments on-site, improving cash flow and customer satisfaction. MDM security protects payment data throughout transactions.
Our nationwide carrier partnerships ensure connectivity in remote service areas through Verizon and T-Mobile networks. We configure tablets with optimal network settings for your coverage area. Our call center provides remote troubleshooting via phone, helping field technicians resolve device issues without losing service call time. For hardware failures, we ship replacement devices overnight with return labels for defective units.
Prioritize battery life that supports 8-10 hour work days, rugged construction for job site durability, and screen size between 8-10 inches for visibility while maintaining portability. Sunlight-readable displays are critical for outdoor work. Built-in cameras help document job details and capture photos for service history records. LTE connectivity ensures real time communication with dispatch even without WiFi access. These features directly impact field service productivity and customer satisfaction.
