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Clinical Trial eCOA Devices

Your platform. Your study requirements. Devices ready for participants.
Keep device logistics from slowing your next study launch. ConnectUs sources, configures, kits, deploys and manages smartphones and tablets for eCOA technology providers, CROs and clinical research teams.
Plan Your Device Deployment
Provisioned devices • Site and participant kits • Ongoing lifecycle support
Technician preparing tablets and a smartphone kit for clinical trial device deployment

Scale trials without scaling device workload

A study can be ready in software while its devices are still waiting on configuration, connectivity or shipping. ConnectUs brings these operational steps together so your team can focus on its platform, sponsors and study delivery.

Protect launch readiness

Align sourcing, configuration approval, kitting and shipment schedules with your rollout plan.

Simplify participation

Provide configured devices, charging accessories and approved instructions that reduce setup work for participants and sites.

Control lifecycle costs

Plan procurement, spare inventory, returns and reuse together instead of treating each shipment as a separate project.

What are clinical trial eCOA devices?

Clinical trial eCOA devices are smartphones and tablets used to complete electronic clinical outcome assessments. They can support participant reported outcomes (ePRO), clinician and caregiver assessments, and other study activities through the provider’s approved application.
ConnectUs supplies and manages the mobile device layer. Your eCOA provider and study team retain responsibility for the application, assessment content, clinical data and study validation. Device models, operating systems and configurations are agreed before deployment.

One device lifecycle. Clear control at every step.

An agreed deployment workflow connects your approved requirements to each device shipment and its eventual return.

01 Define & source

Confirm supported models, operating systems, quantities, countries and launch dates. Plan stock and replacement needs.

02 Configure & verify

Enroll in MDM, install the approved app, apply policies and test the agreed configuration before release.

03 Kit & deploy

Pack cases, chargers and approved guides. Ship to sites, participants or your distribution location.

04 Manage & support

Coordinate device troubleshooting, approved changes and replacement requests with your support team.

05 Recover & reconcile

Track returns, inspect equipment and reconcile device inventory against the agreed asset records.

06 Prepare for reuse

Apply the agreed data sanitization process, reconfigure approved devices or route equipment for retirement.
Approval checkpoints: configuration acceptance before rollout • authorization before changes or wipes • inventory reconciliation at closeout
Clinical trial participant using a tablet at home beside a prepared device kit

A simpler start for participants and sites

Participants should be able to focus on study activities. Sites should not have to become device setup centers.
ConnectUs can prepare a consistent kit with your approved app, protective case, charging accessories, branding and instructions. Cellular connectivity and kiosk settings can be configured where required by the agreed device and study design.
For mixed BYOD and provisioned programs, plan an approved device option for participants who need one. Application compatibility and accessibility requirements remain part of your acceptance process.
Discuss Your Participant Kits

Built around your device operations

Device sourcing

Evaluate new and certified pre owned smartphones and tablets against your approved hardware, OS support horizon and budget. Model substitutions require your approval.

MDM & configuration

Support enrollment, app installation, kiosk policies and remote management within your chosen MDM environment. Agree update and access controls before launch.

Connectivity & kitting

Coordinate SIM activation, connectivity checks, accessories and branded packaging. Confirm destination coverage and kit contents for each program.

Deployment logistics

Coordinate fulfillment to your facilities, trial sites or participants. Confirm country scope, shipping responsibilities and destination requirements before committing timelines.

Replacements & returns

Establish spare pools, replacement triggers, escalation ownership and return workflows so device incidents have a defined operational response.

Operational visibility

Agree asset identifiers, inventory reporting, shipment status and ticket workflows. Scope service system integrations around the information your team needs.

Your platform expertise. Our device operations.

A strong service model makes ownership explicit. Agree these responsibilities in the scope of work before the first deployment.

ConnectUs

Device sourcing, staging, agreed configuration checks, kitting, fulfillment, asset handling and contracted device support.

Your technology team

Approved application and device requirements, software validation, assessment content, clinical data systems and application support.

Shared launch plan

Pilot acceptance, approved changes, escalation routing, support coverage, replacement targets, privacy requirements and closeout procedures.
Security requirements are translated into agreed device policies and handling procedures. Regulatory obligations, data access and contractual requirements are reviewed for the specific engagement; device provisioning alone does not establish study or software compliance.

Make your next device program easier to evaluate

Bring these requirements to the first conversation. We will use them to define a practical deployment scope and commercial proposal.

Launch & configuration

Device quantities and rollout dates
Approved models and OS versions
App distribution and MDM platform
Pilot acceptance criteria

Participant & site needs

Delivery destinations and country scope
Connectivity and accessories
Approved guides and branding
Accessibility and language requirements

Support & cost

Support ownership and coverage
Spare pool and replacement targets
Return and sanitization requirements
Inventory reporting and total lifecycle cost
Review Your Deployment Requirements

Clinical trial device questions

Yes. ConnectUs can source, configure and deploy smartphones and tablets for an approved eCOA or ePRO application. Your team confirms device compatibility, operating system requirements and acceptance criteria before rollout.

ConnectUs supports device enrollment and configuration within the agreed MDM environment. App distribution, access permissions, kiosk policies and update procedures are defined with your team. Compatibility is confirmed during scoping and pilot acceptance.

Deployment can be scoped for sites, participants or your distribution facilities. Delivery geography, recipient data handling, carrier coverage, shipping responsibilities and service timelines are confirmed for each engagement.

Yes. A provisioned device program can support participants who need a supplied smartphone or tablet. The eCOA provider determines supported devices and how its application operates across BYOD and provisioned environments.

The service plan can include spare inventory, approved replacement requests, return logistics, asset reconciliation and data sanitization. Replacement timing, support coverage and reuse criteria are agreed in advance.

ConnectUs focuses on mobile device procurement, configuration, deployment and lifecycle operations. The technology provider and study team own the eCOA application, assessment validation, clinical data and applicable study compliance responsibilities.

Certified pre owned devices can be evaluated when your approved specifications permit them. Compare purchase cost with OS support, battery requirements, warranty, replacement needs and expected study duration before selecting a model.

Keep your next study moving

Tell us your device quantities, approved configurations, destinations and target launch date. Let’s build a device program that supports your participants and takes operational work off your team.
Plan Your Device Deployment
Explore related services: Mobile Device Management • Device Kitting • Service Ticket Integrations • Healthcare Mobility