KEY INSIGHTS
The Covid-19 crisis sent a Global Health Services Organization scrambling to locate 4G LTE Enterprise Gateway devices which were essential for their distributed enterprise. The devices were designated to be deployed to Covid-19 urban testing tents. ConnectUs was able to configure, kit, label, and ship the devices in one business day to help keep the Organization ahead of the crisis.
- 225 Sierra Wireless 4G LTE Enterprise Gateway devices shipped within one business day
- Enabled quick response to pandemic health crisis needs
- Devices arrived fully configured, kitted, and labelled upon shipping
SITUATION
Global Health Services Organization requiring hundreds of 4G LTE devices on-demand
During the height of the Covid-19 crisis, many healthcare entities were forced to re-invent strategies to confront the unprecedented demand of a pandemic response. A large part of the effort revolved around virus infection testing as a core preventative measure.
A major Global Health Services Organization responded to the crisis by deploying urban tent-based testing centers. As enterprise grade IT infrastructure was unavailable in the field on such short notice, the Organization required hundreds of 4G LTE devices to equip the tents with advanced connectivity capability.
OBJECTIVE
Find a provider capable of rapidly providing 4G LTE enterprise level connectivity devices
When the Global Health Services Organization approached their distributor about the demand for 4G LTE devices, the turnaround time was set at 8-12 weeks. This long wait time was unacceptable as the spread of infection was being clocked in hours and days.
The Organization set out to find a device provider that could ship immediately to keep up with the urgent need for field testing.
APPROACH
Consult with Tier 1 Carrier regarding hard to find device providers
In their search for enterprise grade 4G LTE devices, the Global Health Services Organization turned to their Tier 1 Carrier for help. The Carrier immediately referred the Organization to ConnectUs, due to our long, successful history of delivering hard to find devices to meet urgent needs.
The Organization was thrilled to learn that ConnectUs could fulfill the order and ship the devices on-demand.
RESULTS
225 Sierra Wireless 4G LTE Enterprise Gateways configured and shipped within one business day
Once the order was received, ConnectUs rapidly configured the devices with the latest firmware. The devices were then kitted and labeled according to specific location requirements. All the devices were shipped out the door within one business day.
With state-of-the-art global 4G LTE coverage, the Global Health Services Organization established broadband connectivity for POS devices and other mission critical equipment to ensure service during the crisis. This high level of connectivity enabled the Organization to provision devices, monitor cellular data usage, and remotely maintain software versions and configurations.
In the end, it meant virus testing and all pandemic related issues could be communicated quickly and reliably over the enterprise’s secure network.
ConnectUs has established a relationship with this top 10 US healthcare provider as a result of being able to turn around the equipment order quickly. Along with ConnectUs, the Organization has extended a lengthy contract process to ensure future device demands are met on time.
