Delivering 1000s of End of Life Devices for Customized Samsung Smartphone Solution

KEY INSIGHTS

A leading provider of hand held license plate scanning and ticketing devices turned to ConnectUs to procure thousands of out of production Samsung Note smartphones. Now, the Company provides seamless product delivery at a substantial cost reduction.

• Recommended by Samsung directly and worked in conjunction with Verizon Wireless Business Group to support connectivity.
• Procured 1000s of end of life certified pre-owned devices no longer being manufactured
• Initial order turned around in 10 days
• Realized overall savings of $300+ per device
• Uninterrupted supply chain for 3 years running

SITUATION

Hand held computer supplier unsatisfied by phablet provider

Since 1978, with over a million devices in the field, the Company designs and manufactures customizable, rugged mobile, industrial, handheld computers for a wide variety of applications. One of their main products is a handheld license plate scanning and traffic/parking ticketing computer used by local government and law enforcement agencies.

The devices the Company required were Samsung Note android smartphones which are outfitted into a proprietary sled. The previous vendor was not able to fill the device orders reliably, and quality was also an issue. This led to product delivery delays and end customer dissatisfaction.

OBJECTIVE

Find a reliable provider of hard to find devices

Given the problems with their previous device provider, the Company consulted directly with Samsung about potential solutions for hardware requirements. Samsung recommended ConnectUs due to our proven track record of delivering hard to find, high quality, out of production devices.  

APPROACH

Transition over to ConnectUs and ramp up device delivery

The Company decided to start with one initial order from ConnectUs of over 1000 Samsung Note 3 phablets. These would later be paired with the Company’s proprietary peripheral sled. This first order was delivered in 10 business days, and the device quality was like-new. 

Based on this initial success the collaboration continued, and the devices eventually evolved into Samsung Note 5 phablets. Overall, thousands of discontinued models have been delivered.

RESULTS

Streamlined, reliable device delivery and substantial savings for the long haul

As the Company’s proprietary scanning peripheral was built specific to the form factor of the device, out of production hardware was their only choice. However, device quality and reliable deliverability were core issues left unsatisfied by the previous vendor. 

For three years running now, the Company continues to choose ConnectUs as their go-to device provider. ConnectUs delivers certified pre-owned devices at a fraction of the cost that look and work like brand new.  

ConnectUs also manages the Company inventory, and shipping occurs on demand. All the devices are asset tagged by ConnectUs specific to the Company requirements. On top of the much improved quality and service, the average savings per device has been over $300. Thanks to this mutually beneficial relationship, several thousand models have been shipped successfully enabling the Company to grow as a sector leader.