4G LTE Devices Shipped in 1 Business Day to Global Health Services Organization

KEY INSIGHTS

The Covid-19 crisis sent a Global Health Services Organisation scrambling to locate 4G LTE Enterprise Gateway devices, which were essential for their distributed enterprise. The devices were designated for deployment to COVID-19 urban testing tents. ConnectUs was able to configure, kit, label, and ship the devices in one business day to help keep the organisation ahead of the crisis.

• 225 Sierra Wireless 4G LTE Enterprise Gateway devices shipped within one business day

• Enabled quick response to pandemic health crisis needs

• Devices arrived fully configured, kitted, and labelled upon shipping

SITUATION

Global Health Services Organisation requiring hundreds of 4G LTE devices on demand

During the height of the COVID-19 crisis, many healthcare entities were forced to re-invent strategies to confront the unprecedented demand of a pandemic response. A significant portion of the effort focused on virus infection testing as a core preventive measure. A major Global Health Services Organisation responded to the crisis by deploying urban tent-based testing centres. As enterprise-grade IT infrastructure was unavailable in the field on such short notice, the organisation required hundreds of 4G LTE devices to equip the tents with advanced connectivity capability.

OBJECTIVE

Find a provider capable of rapidly providing 4G LTE enterprise level connectivity devices

When the Global Health Services Organization approached their distributor about the demand for 4G LTE devices, the turnaround time was set at 8-12 weeks. This long wait time was unacceptable as the spread of infection was being clocked in hours and days. The Organization set out to find a device provider that could ship immediately to keep up with the urgent need for field testing.

APPROACH

Consult with Tier 1 Carrier regarding hard to find device providers

In their search for enterprise grade 4G LTE devices, the Global Health Services Organization turned to their Tier 1 Carrier for help. The Carrier immediately referred the Organization to ConnectUs, due to our long, successful history of delivering hard to find devices to meet urgent needs. The Organization was thrilled to learn that ConnectUs could fulfill the order and ship the devices on-demand.

RESULTS

225 Sierra Wireless 4G LTE Enterprise Gateways configured and shipped within one business day

Once the order was received, ConnectUs rapidly configured the devices with the latest firmware. The devices were then kitted and labeled according to specific location requirements. All the devices were shipped out the door within one business day. With state-of-the-art global 4G LTE coverage, the Global Health Services Organization established broadband connectivity for POS devices and other mission critical equipment to ensure service during the crisis. This high level of connectivity enabled the Organization to provision devices, monitor cellular data usage, and remotely maintain software versions and configurations. In the end, it meant virus testing and all pandemic related issues could be communicated quickly and reliably over the enterprise’s secure network. ConnectUs has established a relationship with this top 10 US healthcare provider as a result of being able to turn around the equipment order quickly. Along with ConnectUs, the Organization has extended a lengthy contract process to ensure future device demands are met on time.