What is Covered?
Connect Us Corp., (“ConnectUs”) warrants that its products listed below (the “Product” or the “Products”) will be free from defects in workmanship and materials under normal use during the two-year limited warranty period (“Limited Warranty”) from the purchase date. ConnectUs will repair or replace its Product if, due to defective parts or workmanship, it does not perform as specified. This Limited Warranty covers only repair or replacement of the product itself. This Limited Warranty is extended to the original consumer purchaser only. ConnectUs’s liability to customer, if any, shall in no event exceed the total of the purchase price. Some states do not permit the exclusion or limitation of incidental or consequential damages, therefore, sections of the above limitation or exclusion may not apply to you. Any representations or promises inconsistent, or in addition to this warranty are unauthorized and shall not be binding upon ConnectUs.
Cell Phones and Tablets sold in an original ConnectUs Care case
Misuse, lack of care, mishandling, abuse, or other abnormal use;
Use of the Product other than for its intended purpose;
Damage or repairs covered by the manufacturer’s warranty or are a result of a recall;
Damage caused by improper or unauthorized repair or maintenance;
Modification or alteration;
Theft or loss of the product
Cosmetic damage to the Product that occurs after delivery.
Any non-ConnectUs Product; and
Any Product that is not purchased directly from ConnectUs.
Any product not returned in the original ConnectUs Care case
Do I need to register my Product to take advantage of the two-year limited warranty?
No, your device IDs (IMEIs/ESN/Serial) will be listed on the sales order or invoice. To indicate devices are covered based on Ids, a line item identifying the warranty type and quantity of devices covered will be on the same sales order/Invoice.
Who is covered?
This limited warranty is non-transferable and covers only the original end-user purchaser.
How can I file a warranty claim?
To begin a warranty claim, please fill out warranty claim form “need URL” or email firstname.lastname@example.org (or warranty email address if set up) using subject Warranty Claim, please include in body of email: Company name, Device ID, and reason for claim with explanation of how the device was damaged. Once a claim is submitted, instructions will be sent from customer service on the claim process.
Please do not send your Product directly to ConnectUs without first receiving instructions from customer service. We will evaluate your claim (typically within 3-5 business days) to determine if it qualifies for warranty coverage. If ConnectUs determines that there is a warranted defect in the Product, ConnectUs will, in its sole option, remedy the defect. ConnectUs is not liable for Products that are damaged or lost in transit to ConnectUs. We recommend that you ship your returned products to ConnectUs via a trackable shipment method. You are responsible for customs fees, including, but not limited to, taxes, duties and brokerage.
Limitation of Liability
If We determine that the device cannot be repaired, if parts are no longer available, or if parts have been discontinued by the manufacturer then, will replace your device with a Certified Pre Owned device of the same make and model. If the same make and model device is no longer commercially available or available in the secondary markets we will attempt to replace it with one model newer. If we exhaust all options for repair or replacement, We will apply a credit to your ConnectUs Corp account in the amount of the initial purchase price of the device. The credit of the initial purchase price of the device will be in place of a repair. The initial purchase price of the device is the maximum amount We will pay in the event the Device is not repairable or replaceable. This warranty has no cash value.
In no event shall ConnectUs be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if ConnectUs has been advised of the possibility of such damages. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of ConnectUs shall be limited to the amount actually paid by you for the Product.
Replacement with the same color cannot be guaranteed.
This warranty does not cover ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES.
Sole and Exclusive Remedy
Your sole and exclusive remedy for a breach of this limited warranty, and ConnectUs’s sole and entire liability is, at ConnectUs’s option, to repair or replace the defective Product. Repair or replacement (including parts and labor and shipping costs) shall be made at ConnectUs’s expense. ConnectUs reserves the right to send you a replacement Product that is the same or of a similar style or a substitute equivalent (depending on availability). Replacement Products will be furnished only on an exchange basis. Replacement Products are warranted (as specified above) for the remainder of the original applicable Limited Warranty period.
Except as expressly set forth above, ConnectUs disclaims all other express or implied warranties to the extent permitted by law and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the durations of the applicable warranties set forth in this limited warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction. The warranty provided herein is limited to the value of the Product.
WARRANTIES ARE NON-TRANSFERRABLE.
Governing Law and Jurisdiction
This Limited Warranty shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, including its conflicts of law rules. You agree that any dispute arising from or relating to the Limited Warranty shall be resolved in Delaware County, Pennsylvania.
ARBITRATION AND CLASS ACTION WAIVER – IMPORTANT – PLEASE REVIEW AS THIS AFFECTS YOUR LEGAL RIGHTS:
YOU AGREE THAT ALL DISPUTES BETWEEN YOU AND US (WHETHER OR NOT SUCH DISPUTE INVOLVES A THIRD PARTY) WITH REGARD TO YOUR RELATIONSHIP WITH US, INCLUDING WITHOUT LIMITATION DISPUTES RELATED TO THIS LIMITED WARRANTY WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION IN ACCORDANCE WITH THE STREAMLINED ARBITRATION RULES AND PROCEDURES OF JAMS THEN IN EFFECT, AND YOU AND WE HEREBY EXPRESSLY WAIVE TRIAL BY JURY; PROVIDED, HOWEVER, THAT TO THE EXTENT THAT YOU HAVE IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE OUR INTELLECTUAL PROPERTY RIGHTS, WE MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE OR FEDERAL COURT IN THE COMMONWEALTH OF PENNSYLVANIA. DISCOVERY AND RIGHTS TO APPEAL IN ARBITRATION ARE GENERALLY MORE LIMITED THAN IN A LAWSUIT, AND OTHER RIGHTS THAT YOU AND WE WOULD HAVE IN COURT MAY NOT BE AVAILABLE IN ARBITRATION. AS AN ALTERNATIVE, YOU MAY BRING YOUR CLAIM IN YOUR LOCAL “SMALL CLAIMS” COURT, IF PERMITTED BY THAT SMALL CLAIMS COURT’S RULES AND IF WITHIN SUCH COURT’S JURISDICTION, UNLESS SUCH ACTION IS TRANSFERRED, REMOVED OR APPEALED TO A DIFFERENT COURT. YOU MAY BRING CLAIMS ONLY ON YOUR OWN BEHALF. NEITHER YOU NOR WE WILL PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION FOR ANY CLAIMS COVERED BY THIS AGREEMENT TO ARBITRATE. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST US INCLUDING ANY RIGHT TO CLASS ARBITRATION OR ANY CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if we are a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act and not by any state law concerning arbitration. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Limited Warranty.
30-Day Opt-Out Period
If you do not wish to be bound by the arbitration and class-action waiver provisions above, you must notify ConnectUs in writing within 30 days of the date that you first accept this Limited Warranty (unless a longer period is required by applicable law). Your written notification must be mailed to Connect Us at the following address: 421 Feheley Dr., King of Prussia, PA 19406. Such notification must include: (i) your name, (ii) your Account or Order number; (iii) your mailing address, and (iv)a statement that you do not wish to resolve disputes with ConnectUs through arbitration. This notification affects this Limited Warranty only; if you previously entered into other arbitration agreements with ConnectUs or enter into other such agreements in the future, your notification that you are opting out of the arbitration provision in this Limited Warranty shall not affect the other arbitration agreements between you and ConnectUs.
Arbitration Clause Severability
If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration and Class Action Waiver section will be null and void. This arbitration agreement will survive the termination of your relationship with us.
If any provision of this Limited Warranty is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Limited Warranty will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. This Limited Warranty is personal to you, and is not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent. We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation. No agency, partnership, joint venture, or employment relationship is created as a result of this Limited Warranty and neither party has any authority of any kind to bind the other in any respect. Our failure to enforce any part of this Limited Warranty shall not constitute a waiver of our right to later enforce that or any other part of this Limited Warranty. In order for any waiver of this Limited Warranty to be binding, we must provide you with written notice of such waiver through one of our authorized representatives. The section and paragraph headings in this Limited Warranty are for convenience only and shall not affect their interpretation.