Tag Archive for: mobile devices

Cab Tablet

The Modern Solution for the Taxi Business

New York Taxi Company Uses Samsung Tablets for Payments and Ads
Cab companies use Samsung Tablets for Payments and Advertisements

At some point, you’ve probably had to rely on a taxi to get you from point A to B – if you’re in a big city, it’s common part of everyday life. As part of the industry, you’ve certainly noticed some serious deficiencies that have become painfully evident in recent years, especially considering the rise in popularity of companies like Uber and Lyft. As such, it’s either time to onboard modern technology, or face defeat at the hands of these highly-connected companies.

Traditional cab services can benefit greatly from mobile solutions – and you don’t have to build a snazzy app like your competitors. Even though the industry is changing, adopting newer technologies proves to be incredibly beneficial to this business model. Here, we’re going to discuss the issues with the taxi business and provide and overview of how mobile devices can solve dilemmas in a cost-effective manner.

The issues with the taxi business

The ability to hail a ride from almost anywhere has come to fruition in modern times, thanks to GPS-enabled mobile devices and correlating applications. Unfortunately, this has created major dents in the revenue stream for cab companies across the country. In order to remain competitive, it’s essential that taxis become more accessible to keep business afloat.

Mobile apps have made ordering a ride for customers incredibly convenient. If a taxi business isn’t in an area where riders can easily flag a passing driver, the company suffers some degree of financial loss. Even in heavily populated areas – where this model has sufficed for decades – the lack of modern equipment has proved to be detrimental to these designs.

Without a functional mobile solution, taxi businesses suffer because they can’t connect with customers like newcomers to the industry. Too, there are issues with effective usage of mobile devices as providing these items without an adequate strategy often renders these investments virtually useless. At ConnectUs, we’ve assessed the various obstacles faced by taxi companies and derived several solutions that are cost effective, allowing these traditional designs to remain competitive.

Ram Mount Samsung Tablet in Taxi

Ram Mount Samsung Tablet in Taxi for Point of Sale

ConnectUs solutions for the taxi business model

Helping the taxi business means implementing mobile solutions that allow more-traditional services to keep pace with technologically-equipped service providers. Implementing mobile devices – even without building a sophisticated app – allows this business model to flourish.

Below, we’ll look at a few areas where mobile devices have assisted our clients in the cab business.

POS system – One of the biggest struggles cab businesses face relates to efficient processing of payment. In the past, riders required cash to fund a ride, but this is no longer the only feasible option for payment. By utilizing a mobile device, cab companies can easily accept payments from other methods, allowing customers to pay in a more convenient manner.

Navigation – Vehicles equipped with modern navigation systems are great, but it’s not economical to retrofit an entire taxi fleet with this technology. Using smart devices and accessories that reduce distractions (i.e. mounting systems) gives drivers an edge that improve ride accuracy which increases customer satisfaction. Too, it helps locate riders which is helpful for drivers that aren’t familiar with certain locations. By becoming more efficient, the user experience improves which helps with a business’s bottom line.

Advertising – One of the greatest advantages companies like Uber or Lyft have is visibility, which is an inherent part of their design. It gives them an edge over traditional companies, but it doesn’t make them unbeatable. By implementing web-based advertising that’s targeted toward prospects for a service area, this provides visibility that allows cab services to acquire revenue that would otherwise be captured by more modernized systems. Ideally, this solution should make calling (or texting) for a ride as easy as possible, thus allowing users to advantage of traditional taxi services.

Make your taxi business mobile friendly with ConnectUs

At ConnectUs, we pride ourselves on our ability to analyze and implement solutions for a vast assortment of mobile needs. In the taxi business, creating an app to keep up with some of the new players in the game seems like the best option, but this isn’t the case. Implementing mobile devices with an effective strategy to connect riders doesn’t require reinventing the wheel.

Even if you’re not in the taxi business, ConnectUs designs a variety of mobile solutions for any industry. Get in touch with us by visiting our contact page so we can discuss your needs and create an ideal solution that allows you to better interface with your prospects and existing customers.

OBILE DEVICES ARE UTILIZED TO IMPROVE THEME PARK OPERATIONS

How Mobile Devices are Utilized to Improve Theme Park Operations

In what is perhaps one of the most unique instances of the hospitality industry, theme parks have been adopting new technology to improve attractions and vending operations. Mobile devices are being implemented in a variety of places to optimize processes, giving productivity a major boost in several key areas.

With theme parks, there are a great deal of moving parts, both literally and figuratively. Aside from the mechanical portions of attractions, there are other elements that make for a successful theme park. At ConnectUs, we have identified a few key areas where the implementation of a well-designed mobile solution can greatly improve customer experience and improve a business’s bottom line.

Challenges for theme park operations

Several places within theme parks experience inefficiencies if not properly equipped with modern technology. Utilizing antiquated processes for handling various customer needs results in a loss of revenue across many areas.

In the big picture, basically anywhere a customer needs to wait for an extended time is both a problem and presents an opportunity. Without addressing these defunct areas with tech that expedites processes, everyone loses.

In addition to the lost direct loss of revenue from not implementing effective ways to engage with customers as they wait, indirect losses occur as a result. Without modern tech aiding with these processes, issues arise from inaccuracies and errors, amplifying the issues that come along with poor speed.

By assessing details of theme park obstacles from various angles, ConnectUs has come up with solutions that can – and have – vastly improved operations for theme parts. Below, we’ll discuss some of the specifics of theme park deficiencies we’ve identified where mobile devices have proved immensely useful for staff and customers.

Overview of our theme park solutions

To start, one of our clients that runs an incredibly popular theme park location in the US decided to work with us to solve inefficiencies with their current model. We were able to find a setup that was user friendly and cost effective, allowing the company to improve their operations.

By working with the client, we determined that iPads would be the best devices to suit there needs. We were able to configure these devices to work with their ticketing system that utilizes the park’s wristband system which holds the customer’s funds for park attractions. This vastly improve the times that it takes to move visitors through various queues across the theme park campus, in additional to accelerating vending processes.

This benefit this provides to attractions, food vending, and other kiosks, is alleviating the bottlenecks that are common with less-modern designs. With a secure mobile solution, customers don’t have to spend a substantial amount of time waiting for items. It also helps conversion rates in these areas, as those who expect wait times longer than their own patience will permit, are extremely likely to avoid the process altogether. As indicated in the linked blog, customer expenditure almost triples per person with effective mobile solutions.

Typically, theme park customers are in the mindset that they will be spending money quite liberally during their visit. The idea is to make this process as simple as possible – by furnishing the ability to spend funds via a wristband or with other means utilized by different models, customer satisfaction increases.

Like many other industries, making a purchase processes as smooth as possible proves to be one of the most successful methods for increasing revenue. The more automated these processes become, the easier it becomes for customers for make purchases. By catering to these needs, theme parks as well as other hospitality businesses will yield a greater increase in revenue per individual.

Implement a mobile solution at your theme park or hospitality business

As a theme park, customers are looking to experience a specific kind of freedom – automating sales processes for attractions and other vending operations proves to directly and indirectly increase revenue. In other hospitality scenarios, customer interaction is important, but automated processes are helpful in areas that don’t require much communication.

Whether or not you’re in the theme park business, ConnectUs listens to your needs and analyzes troublesome areas from a multitude of positions. If you’re looking to increase your revenue with mobile solutions to automate processes, improve operations, and increase customer satisfaction, visit our contact page to send us email or give us a call.